We had scheduled appointments with 3 agents to discuss the sale of our home. Susan was our first interview, and made such a positive impression that we subsequently cancelled the other appointments scheduled for that day. Susan is at at once highly professional, yet so warm and personable. We can't say enough about what a great experience we had working with her. Communication was excellent and she went the extra mile to keep us informed throughout the process. We couldn't be happier with our experience and feel that we did not just meet a great agent, but made a friend!